Refund & Returns Policy

To be eligible for a return, your Golden Goose sneakers must meet the following conditions:

• Items must be returned within 30 days of delivery
• Sneakers must be in original, unworn condition
• All original packaging, shoe boxes, and authenticity cards must be included
• Items must be free from odors, stains, or signs of wear
• Custom or personalized items cannot be returned unless defective
• Sale items marked as "Final Sale" are not eligible for return

Step 1: Contact Our Customer Service

Before returning any items, please contact our customer service team at [email protected] or during our business hours (Mon-Fri: 9:00 AM - 7:00 PM EST, Sat-Sun: 10:00 AM - 6:00 PM EST) to initiate the return process.

Step 2: Receive Return Authorization

We will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions. Please note that returns without an RMA number may be delayed or refused.

Step 3: Package and Ship

Carefully package your items in the original box with all accessories and documentation. Include the RMA number clearly visible on the outside of the package.

Return Reason	Shipping Responsibility	Refund Amount
Defective/Damaged Item	We provide prepaid label	Full refund + original shipping
Wrong Item Sent	We provide prepaid label	Full refund + original shipping
Customer Change of Mind	Customer pays return shipping	Item cost only
Size Exchange	Customer pays return shipping	Exchange processed

Processing Time: Once we receive your returned items, please allow 3-5 business days for inspection and processing.

Refund Method: Refunds will be issued to the original payment method used for purchase:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

Partial Refunds: In some cases, partial refunds may be granted for:

• Items with obvious signs of use or wear
• Items returned more than 30 days after delivery
• Items missing original packaging or accessories

We offer exchanges for size and color variations subject to availability. Exchange requests must be made within 30 days of delivery.

Exchange Process:

• Contact customer service to check availability of desired item
• Return original item following standard return process
• New item will be shipped once return is processed
• Any price difference will be charged or refunded accordingly

International customers are responsible for return shipping costs and any applicable customs duties or taxes. We recommend using a trackable shipping method for international returns.

Important Notes:

• Mark packages as "RETURNED GOODS" to avoid additional duties
• Include original order number and RMA number
• Refunds will be processed in USD and converted by your bank
• Allow additional time for international shipping and processing

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will expedite the return process and cover all associated shipping costs.

What to Include:

• Clear photos of the damage or defect
• Order number and item details
• Description of the issue

• This return policy applies only to purchases made directly from goldengoosesneaker.net
• Gift purchases can be returned by the recipient with gift receipt
• Refunds for gift purchases will be issued as store credit if no gift receipt is provided
• We reserve the right to refuse returns that don't meet our policy guidelines
• This policy may be updated periodically - please check for the latest version